Sales/Support

Phone: 763-754-9055
Fax : 763-754-9605
E-mail:  sales@lexingtonmfg.com
Or use the Contact Form below

At Lexington we view every phase of customer interaction as a service opportunity.  Our goal is to provide a culture where customers have a positive experience at every point of contact.

Quote Request:

Our goal is to process quotes within 48-72  hours.  Depending on the details, in many cases we can return quotes within a day or even in a matter of hours.

Order Acknowledgement:

We appreciate your business and we will acknowledge your order in a timely fashion.

New Product Introduction:   

New products are reviewed through our New Product Committee. Representatives from engineering, production and sales meet to discuss the customers’ needs, the application of the part, and the production steps needed to achieve a successful result.

Preproduction Planning:

Before your job goes to the production floor, an information packet is assembled which follows your job through the plant. A production packet consists of:

• copy of the order

• bar coded process sheet with detail of manufacturing steps

• set-up sheet with specifications and settings for all production equipment

• quality inspection sheet with critical tolerances and dimensions

• shop drawings updated with any engineering change orders (ECO’s) 
  

Prototypes:

In some instances, a preproduction prototype is required.  It is Lexington’s policy to charge for prototypes and to then issue a credit for those charges on the first production run of that part.

Shipping:

We will use your carrier of choice.  Many times customers have discounts set up with particular carriers.  We also have an extensive database of carriers, and their coverage areas.  We will be happy to find you a competitive rate for the delivery of your products.

Post Production Briefing:

When the situation warrants, we will pull together a team from engineering and production to make improvements based upon what we learned during the production process.  These changes are then routed through engineering and implemented on your next production run. Any changes that affect the look, design, or function of the product will be approved by the customer.